Unfortunately we can't accept applications directly from individuals, or friends and family of those.
If you are applying for free equipment, we ask for a referral from a recognised agency who has a verifiable safeguarding policy, who can vouch for your circumstances, and who will act as intermediary between us and you.
Some examples are: churches, community centres, support groups, health visitors, online tutors, schools or teachers, digital mentors, housing officers, work coaches, GP's.
If your application is accepted we'll provide your equipment to the referring agency and they can take it from there.
This is because we don't hold our own safeguarding policy, and it's not something we're considering implementing, so as an organisation it isn't ethical or appropriate for us to have personal contact with vulnerable individual end users, or to collect identifying data such as full names and delivery addresses.
In the midst of unprecedented demand we are currently only accepting applications from agencies registered within an "ST" postcode, and from Staffordshire County Council family or youth service representatives who may be based elsewhere. This has been a difficult decision and a 'sting in the tail' of the popularity we've gained, but we have learned to be realistic about our limitations as a volunteer team.
We are optimistic that this is only temporary.
We have no specific criteria for free equipment, each application will be considered, by humans, on a case-by-case basis. It's for the agency to carry out any formal vetting and determine whether an individual or family is in genuine digital poverty and/or financially constrained, and we'll ask you to confirm this at the end of our online forms.
The forms do not ask for money or personal details, but nonetheless we have found that over-zealous workplace internet filters could block your connection.
If you are having difficulty accessing the forms you may need to reload from an alternative network or device.
If you represent an organisation with an ST postcode, or you are an agent of Staffordshire County Council, wishing to refer an individual or family for support, please use this online form:
If the equipment is for communal use within your organisation, or perhaps for general public access as part of a group or event in the ST postcode, please use this form:
All the equipment we provide is free, and refurbished. We don't offer any warranties and our responsibility for it ends upon our hand over.
All items undergo electrical and functionality checks while in our care, but we can't guarantee against issues which may arise as a result of sustained use.
In rare cases, features may be disabled if unviable to repair during refurbishment.
We're not responsible for any data losses incurred, for example through equipment failure, user error or damage, malicious software installed, or forgotten account details such as usernames and passwords.
We don't offer technical support or repairs for items we've provided "as is", or for equipment we haven't supplied.
Our volunteers' time is limited, and we decided very early on to be strict about our remit.
However, if you have discovered a fault in equipment we've supplied recently, let us know and we'll try to help.
For all other technical queries and repairs we highly recommend visiting our funding page to view our sponsors who include I.T. repair companies.
Our mission partners are organisations which offer us routes to publicity, or free logistic or administrative support.
Or, they provide free services of their own which resonate with and complement our own charitable purposes.
Click to view their website:
MPFT Digital provide regular equipment donations to us, and digital skills sessions in our area
The Little George in Eccleshall takes equipment donations on our behalf
Ace Computers in Newport take equipment donations on our behalf
The Calibration Centre maintain our electrical test equipment
SimPal offer pre-paid SIM cards and hot-spots to anyone who can't afford an internet connection
EEE4 turn all of our unviable repairs into employment opportunities and work skills
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